Terms of Use

Version: 2026-09-30

These Terms of Use (the “Terms“) govern access to and use of the IoTcare asset-tracking and geolocation platform, its web application, mobile applications, application programming interfaces, documentation and related services (together, the “Platform“), provided by RIOH inc. (“RIOH“, “we“, “us” or “our“), a corporation incorporated under the laws of Québec.

Please read these Terms carefully. They are written for two different realities, explained in Section 2:

• IoTcare Cloud (SaaS). An organization subscribes online. These Terms, together with the Privacy Policy and the pricing published by RIOH, form the entire contract between RIOH and that organization, and they also bind every person who uses the organization’s account.
• Contract deployments (Dedicated Cloud or On-Premises). An organization has signed a separate written agreement with RIOH. That agreement governs the relationship between RIOH and the organization. These Terms set the rules of use that every individual accepts before accessing the Platform, and apply to the extent they do not conflict with that agreement.

BY CLICKING “I ACCEPT”, BY CREATING AN ACCOUNT, OR BY ACCESSING OR USING THE PLATFORM, YOU: (I) CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS; (II) AGREE TO BE BOUND BY THEM; AND (III) IF YOU ACT FOR AN ORGANIZATION, CONFIRM THAT YOU ARE AUTHORIZED TO BIND IT. IF YOU DO NOT AGREE, DO NOT ACCEPT THESE TERMS AND DO NOT USE THE PLATFORM.

1. Definitions

In these Terms, the following words have the meanings below:

• “Agreement” means a written agreement signed by RIOH and a Customer (for example a master services agreement, a licence agreement, a purchase order accepted by RIOH, or a data processing agreement) that governs a Contract Deployment or a negotiated SaaS arrangement.
• “Authorized User” or “you” means any individual whom a Customer allows to access the Platform under its account — an employee, contractor or other person — including the Owner and administrators.
• “Contract Deployment” means a Dedicated Cloud or an On-Premises deployment, as described in Section 2.
• “Customer” means the organization (company, public body, institution or other entity) that holds an account on the Platform, whether it subscribed online or signed an Agreement. Where the Terms refer to “your organization”, they mean the Customer.
• “Customer Data” means all data that the Customer or its Authorized Users submit to the Platform, or that the Customer’s Devices or connected systems send to it, including asset records, floor plans, buildings, zones, location and sensor data, alert rules, imports, and the personal information of Authorized Users and of any other individual that such data contains.
• “Devices” means trackers, tags, locators, gateways, GPS devices, SIM cards, and any third-party infrastructure (such as Wi-Fi access points or real-time location systems) whose data the Platform receives for the Customer.
• “Documentation” means the user guides, help pages and technical documentation that RIOH makes available for the Platform.
• “Owner” means the Authorized User designated as the owner of the Customer’s organization on the Platform, who holds the authority to manage the subscription, billing and deletion of the organization.
• “Plan” means the Free plan, the paid usage-based plan, or any other offer (including negotiated rates) that applies to the Customer.
• “Privacy Policy” means the IoTcare Privacy Policy published at the address set out in Section 3.6.
• “Service Data” means information about how the Platform is used and performs (for example feature usage, errors, performance measurements and security events), as described in Section 6 of the Privacy Policy.
• “Third-Party Services” means products and services that are not provided by RIOH but that the Platform relies on or connects to, as described in Section 12.

2. Deployment models and order of precedence

2.1 IoTcare Cloud (SaaS). The Platform is hosted and operated by RIOH on shared infrastructure. Each Customer’s data is logically isolated from other customers’ data. The Customer subscribes online, chooses a Plan and pays through the Platform. All of these Terms apply.

2.2 Dedicated Cloud. The Platform is installed for a single Customer, on infrastructure operated by RIOH or on its behalf, under an Agreement.

2.3 On-Premises. The Platform is installed on servers and networks controlled by the Customer, under an Agreement. RIOH does not host the Customer Data and has no access to it except as the Customer allows, for example during a support intervention.

2.4 Order of precedence. In a Contract Deployment, or whenever an Agreement exists: (a) the Agreement governs the commercial relationship between RIOH and the Customer, including fees, service levels, support, warranties, liability, data processing, security and term; (b) Sections 7 (Fees and billing), 8 (Plan limits and downgrade) and 10.1 to 10.3 (Termination and deletion) of these Terms do not apply unless the Agreement refers to them; and (c) the remaining Sections apply to Authorized Users as rules of use, which each Authorized User accepts individually before accessing the Platform, except where they conflict with the Agreement, in which case the Agreement prevails. Authorized Users are not parties to the Agreement and acquire no rights under it.

3. Access and accounts

3.1 Right of access. Subject to your compliance with these Terms and to the Customer’s account remaining active, RIOH grants you a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Platform, and to reproduce the Documentation, solely for the Customer’s internal business purposes. This right ends automatically when the Customer’s account or Agreement ends, when the Customer removes or disables your access, or when RIOH suspends or ends your access under these Terms.

3.2 Creating an account. You may create an account by signing up, by accepting an invitation sent by a Customer, or through your organization’s single sign-on (SSO). You must provide accurate, current and complete information and keep it up to date. If you create an organization, you become its Owner and you confirm that you are authorized to accept these Terms on its behalf. You also declare that the organization will use the Platform for its business, professional or institutional activities, and not for personal, family or household purposes.

3.3 Access provided by your organization. When your access is provided by a Customer, the Customer decides who has access, with which role, and to which data. The Customer can change your role, restrict what you can see, disable your access or remove you at any time. Questions about the data your organization keeps about you, or about how it uses the Platform, should first be addressed to your organization.

3.4 Security of your account. You are responsible for keeping your password and any second factor (authenticator app, email or SMS code, recovery codes) confidential, and for all activity under your account. You must notify your organization and RIOH (at the address in Section 19.9) without delay of any unauthorized use or security incident. A Customer may require two-factor authentication for its Authorized Users. You may not use another person’s account, or let another person use yours.

3.5 Owner and administrators. The Owner, and the administrators the Customer appoints, act for the Customer on the Platform. Any action they take — inviting users, changing roles, configuring integrations, subscribing to a Plan, deleting data or the organization — is an action of the Customer.

3.6 Privacy. RIOH collects and uses personal information as described in the Privacy Policy, available at https://rioh.io/en/privacy-policy/ (French: https://rioh.io/politique-de-confidentialite/). If these Terms and the Privacy Policy conflict on the processing of personal information, the Privacy Policy prevails.

4. Acceptable use

4.1 Restrictions. You must not, and must not allow anyone to:

(a) copy, modify, translate or create derivative works of the Platform or the Documentation;

(b) rent, lend, sell, sublicense, assign, distribute, publish or otherwise make the Platform available to third parties, or use it as a service bureau or time-sharing service;

(c) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Platform, except to the extent applicable law expressly permits it despite this restriction;

(d) remove or alter any proprietary notice;

(e) share your credentials, or access or attempt to access another Customer’s data, another user’s account, or any part of the Platform you are not authorized to access;

(f) probe, scan or test the vulnerability of the Platform, or bypass any security, authentication, rate-limiting or plan-limit mechanism, without RIOH’s prior written permission;

(g) interfere with or disrupt the Platform, place an unreasonable load on it, or introduce malware;

(h) use the Platform to build a competing product or service, or to benchmark it for publication without RIOH’s consent;

(i) submit content that is unlawful, defamatory, hateful, discriminatory, obscene, or that infringes the rights of others, including intellectual property, privacy and image rights;

(j) use the Platform in breach of the Documentation, of applicable law (including privacy, labour, consumer-protection, telecommunications and export-control laws), or of the rights of any person.

4.2 Tracking individuals. The Platform can locate objects, vehicles and, where a Customer chooses to use it that way, people (for example through a badge worn by a person, a vehicle assigned to a driver, or a mobile phone used as a tracker). The Customer is solely responsible for determining whether such use is lawful and proportionate, and for meeting every obligation that applies to it, including: (a) informing the individuals concerned, before the tracking begins, that a technology allowing them to be located is being used and how to deactivate it where the law requires it; (b) obtaining any consent required by law; (c) limiting tracking to what is necessary for a legitimate and documented purpose, such as locating equipment or ensuring safety; and (d) complying with applicable labour and employment rules. The Platform must not be used for covert surveillance of individuals, to monitor individuals outside working hours without a lawful basis, or to discriminate against them.

4.3 Devices and networks. The Customer is responsible for the Devices it installs, for obtaining the rights needed to install them in the premises and vehicles concerned, for the networks they use, and for the credentials (Wi-Fi passwords, API keys, broker credentials) it enters in the Platform or writes into a Device. When the Platform configures a Device from your browser (for example through Web Bluetooth), the configuration is sent directly from your browser to the Device.

4.4 Suspension. RIOH may suspend all or part of your access, or the Customer’s account, if it reasonably determines that: (a) the Platform is under threat or attack; (b) your use, or the Customer’s use, creates a security risk or may harm the Platform, RIOH or other customers; (c) the Platform is used for fraudulent or unlawful purposes; or (d) these Terms or the Agreement are breached. RIOH will, where possible and lawful, notify the Customer in advance or promptly afterwards, limit the suspension to what is necessary, and restore access once the cause is resolved.

5. Customer Data

5.1 Ownership. As between RIOH and the Customer, the Customer owns the Customer Data. RIOH acquires no ownership of it.

5.2 Licence to RIOH. The Customer grants RIOH a non-exclusive, worldwide, royalty-free licence, for the duration of the account and of the deletion periods set out in Section 10, to host, copy, process, transmit and display the Customer Data solely to provide, secure, maintain and support the Platform for the Customer, to comply with the law, and as otherwise instructed by the Customer. RIOH does not sell Customer Data and does not use it to advertise to anyone.

5.3 Customer responsibilities. The Customer is responsible for the accuracy, quality and lawfulness of the Customer Data and of the means by which it was obtained, for having the rights and consents needed for RIOH to process it under these Terms, and for the choices it makes when configuring the Platform (who can see what, which alerts are sent to whom, which integrations are enabled, how long data is kept within the limits of its Plan).

5.4 Content you submit. When you upload a floor plan, a picture, a file or any other content, you confirm that you have the right to do so and that the content complies with Section 4.1(i). RIOH may remove content that it reasonably believes breaches these Terms or the law.

5.5 Export. While the account is active, administrators can export the Customer Data available in the export tools of the Platform. Export files are available for download for a limited time (currently seven days) and can then be generated again.

5.6 Personal information processed for the Customer. Unless an Agreement provides otherwise, when RIOH processes personal information contained in Customer Data, it acts as the Customer’s service provider and: (a) uses it only to provide the Platform to the Customer and in accordance with the Customer’s instructions; (b) protects it with the security measures described in Section 13 of the Privacy Policy, which it will not materially reduce during the term of the account; (c) notifies the Customer without delay of any breach or attempted breach of the obligations relating to the confidentiality of that information and, in the event of a confidentiality incident, within the time set out in Section 18 of the Privacy Policy; (d) allows the Customer, on reasonable request, to verify compliance with this Section, including through the certifications, reports or security questionnaires that RIOH makes available; (e) entrusts it only to the service providers listed in the Privacy Policy, bound by equivalent protection obligations, and notifies the Customer before adding one; and (f) destroys it at the end of the periods set out in Section 10.3, subject to the exceptions provided there.

6. Service Data and aggregated data

6.1 Service Data. RIOH collects Service Data to operate, secure, support and improve the Platform, as described in the Privacy Policy.

6.2 Aggregated data. RIOH may compile statistics and other information derived from Service Data and from the Customer Data it hosts, provided that they are aggregated and de-identified so that neither the Customer nor any individual can be identified, directly or indirectly (the “Aggregated Data“). RIOH may use Aggregated Data to improve its products and services, to produce benchmarks and research, and for any other lawful purpose, and owns all rights in it. Where aggregated information relates to individuals, RIOH will only use it if it has been anonymized within the meaning of applicable law — that is, irreversibly, in accordance with generally accepted best practices and any criteria set by regulation.

6.3 Contract Deployments. In an On-Premises deployment, RIOH receives neither Customer Data nor Service Data, apart from any technical information the Customer chooses to share (for example during support, or through optional health monitoring agreed with the Customer), and Section 6.2 applies only to that information. In a Dedicated Cloud, Section 6.2 applies unless the Agreement provides otherwise.

7. Fees and billing (IoTcare Cloud)

This Section applies to Customers who subscribe online. It does not apply to Contract Deployments or to arrangements governed by an Agreement, except where the Agreement refers to it.

7.1 Plans. The Free plan is offered at no charge, without a payment card, within the limits (number of devices, users, buildings, floors, zones, places, storage and data retention) published on RIOH’s pricing page and shown in the Platform. The paid plan is billed according to usage, at the prices per device per month published on RIOH’s pricing page, which currently distinguish trackers, locators and GPS devices. RIOH may also agree to other rates with a Customer in writing.

7.2 What is billed. A Device is billable once it is deployed: a tracker once it is paired to an asset, a locator once it is placed on a floor plan, and a GPS device (including any device that reports through a cellular connection) once it is deployed. Devices held in inventory, parked or deleted are not billed. The way each device is classified is described in the Documentation.

7.3 Daily calculation. The monthly price of a Device is divided by the number of days in the month, and each day during which a Device was billable counts, in Coordinated Universal Time (UTC). The allowance included free of charge is assessed each day: if, on a given day, the number of billable Devices of a class exceeds the free allowance for that class, every Device of that class is billed for that day. The free allowance is therefore not deducted from the total: once it is exceeded, no Device in that class benefits from it for that day. This rule is also stated on RIOH’s pricing page.

7.4 GPS devices. The first time a GPS device reports a position while deployed, the Customer is charged for two months of service in advance, counted from the date of that first position. Billing then continues daily under Section 7.3. Cellular connectivity supplied by RIOH for a GPS device is included in its price while the device is billed, and is suspended when it is not.

7.5 Invoicing and payment. Usage is invoiced monthly, in arrears, on the first day of each month, in the currency chosen at subscription (Canadian or US dollars). Payment is processed by RIOH’s payment service provider, Stripe, with the payment method the Owner registers; RIOH does not receive or store full card numbers. By subscribing, the Customer authorizes RIOH and Stripe to charge that payment method for all amounts due.

7.6 Taxes. Prices exclude applicable taxes (such as GST/HST and QST), which are added to invoices according to the billing address and tax status provided by the Customer.

7.7 Late or failed payment. If a payment fails, Stripe will retry it for a period. During that period the account remains active, but adding new billable Devices may be blocked. If payment is still not received at the end of that period, the paid subscription ends and the account returns to the Free plan under Section 8; the thirty (30) day grace period in Section 8.3 then applies before any data is deleted.

7.8 No refunds. Days of service already provided, and the advance billed for GPS devices, are not refundable, except where applicable law requires otherwise or RIOH agrees in writing. Days on which a Device was not billable are not charged.

7.9 Price changes. RIOH may change its published prices on at least thirty (30) days’ notice by email to the Owner or by notice in the Platform. The new prices apply from the first billing period that begins after the notice period. A Customer that does not accept them may cancel before they take effect. Prices agreed in writing for a fixed term are not affected during that term.

7.10 Promotions. Promotional codes and discounts apply under the conditions stated when they are offered, cannot be exchanged for cash, and may not be combined unless stated.

7.11 Hardware. Devices and accessories purchased from RIOH are sold under a separate invoice and are not part of the subscription. The conditions of sale (delivery, warranty, returns) are those stated on the quote or invoice.

7.12 Cancellation. The Owner may cancel the paid subscription from the Subscription page at any time. The cancellation takes effect at the end of the current billing period; usage up to that date is invoiced. The account then continues on the Free plan under Section 8.

8. Plan limits and downgrade

8.1 Limits. Each Plan has the limits published on RIOH’s pricing page. The Platform prevents actions that would exceed them.

8.2 Return to the Free plan. When a paid subscription ends for any reason, the account returns to the Free plan. Devices and users beyond the Free limits are paused, the most recently added first; GPS devices are paused once any period already paid for has elapsed. The Owner is never paused. Buildings, floors, zones, places and assets are not paused. Nothing is deleted by the pause itself, and paused Devices and users are reactivated when a paid subscription is restored.

8.3 Data retention depends on the Plan. Location history and the activity log are kept for the period of the current Plan (currently thirty (30) days on the Free plan and three hundred and sixty-five (365) days on the paid plan). When an account moves to a Plan with a shorter period, history older than that period is permanently deleted at the next scheduled clean-up. When the return to the Free plan is not voluntary, including after a failed payment (Section 7.7), this deletion takes place only after a grace period of thirty (30) days. RIOH notifies the Owner by email at the start of that period, stating the scheduled deletion date. If a paid subscription is restored before that date, no data is deleted. The same grace period applies when an organization restored under Section 10.2 returns to the Free plan. Customers that need to keep older data should export it before the change.

9. Changes to the Platform

RIOH continuously improves the Platform and may add, change or remove features. RIOH will not materially reduce the core functionality of a paid Plan during a billing period without notice. Features identified as preview, beta or “coming soon” are provided as they are, may change or be withdrawn, and are not covered by any service commitment.

10. Term, termination and deletion

10.1 Term and termination by the Customer. These Terms apply from your acceptance until the account ends. The Owner may delete the organization at any time from the Platform. Deletion immediately blocks access for all Authorized Users; the day of deletion is, at the latest, the last day on which Devices are billable. Usage up to that date is billed on the next invoice, and the paid subscription then ends. If the organization is restored under Section 10.2 before the end of the billing period, the subscription and billing resume on the date of restoration; after that period, the organization returns to the Free plan until a payment method is added.

10.2 Restoration and export window. For ninety (90) days after an organization is deleted, the Owner can restore it using the link sent by email, with its data intact. Once restored, the organization can export its data under Section 5.5. RIOH may also, on request received during this window, help the Customer obtain a copy of its data in a commonly used technological format.

10.3 Deletion. After the ninety (90) day window, the organization and its Customer Data — including buildings, floors, floor plans and map tiles, assets, Devices, location history, zones, alerts, imports, exports, memberships and its activity log — are permanently deleted from the Platform. Copies in backups are overwritten on the normal backup cycle, within thirty (30) days. RIOH may keep information it must retain by law (for example invoices and accounting records) and Aggregated Data. User accounts are not deleted with the organization; only the membership in the deleted organization is removed. A user account that no longer belongs to any organization and remains inactive for twelve (12) months is deleted, after a notice sent by email thirty (30) days before deletion; signing in before that date cancels the deletion. A user account may also be closed on request in accordance with the Privacy Policy.

10.4 Termination by RIOH. RIOH may end a Customer’s account or your access: (a) if these Terms are materially breached and the breach is not remedied within fifteen (15) days of notice, or immediately where the breach cannot be remedied or creates a security or legal risk; (b) if an account on the Free plan has had no activity for twelve (12) consecutive months, after at least thirty (30) days’ notice to the Owner; the account and its Customer Data are then permanently deleted within ninety (90) days, in accordance with Section 10.3; or (c) if RIOH discontinues the Platform, on at least ninety (90) days’ notice. In case (c), Sections 10.2 and 10.3 apply.

10.5 Removal of an Authorized User. When a Customer removes you from its organization, you lose access to that organization’s data. Information about your past actions may remain in that organization’s records and activity log under its retention settings. You can ask for your user account itself to be closed as described in the Privacy Policy.

10.6 Survival. Sections that by their nature should survive — including Sections 5.1, 5.6, 6, 7 (for amounts due), 10, 13 to 17 and 19 — survive the end of these Terms.

11. Support and service levels

11.1 IoTcare Cloud. RIOH uses commercially reasonable efforts to keep the Platform available and secure, and to perform maintenance at times that limit disruption. Unless an Agreement provides a service level, RIOH does not guarantee that the Platform will be uninterrupted or error-free. Support is available through the help form in the Platform and by email, during business days in Québec; RIOH aims to reply within one business day.

11.2 Contract Deployments. Service levels, support hours, response times, updates and maintenance are set out in the Agreement. In an On-Premises deployment, the Customer is responsible for its infrastructure, operating systems, networks, backups and physical security, unless the Agreement provides otherwise.

12. Third-Party Services

12.1 Services the Platform relies on. The Platform relies on Third-Party Services — for example payment processing (Stripe), maps and geocoding (Mapbox), email and SMS delivery, and bot protection (Cloudflare Turnstile). The current list is in the Privacy Policy. RIOH is responsible for its choice of these providers but not for outages of those services beyond its reasonable control.

12.2 Services the Customer connects. The Customer may connect its own services, such as an identity provider for SSO (for example Microsoft Entra ID or another OIDC or SAML provider), a location system from a vendor (for example HPE Aruba, Cisco Spaces or Meridian), or a cellular connectivity platform. By enabling such a connection, the Customer instructs RIOH to exchange data with that service, and the Customer’s relationship with that vendor is governed by the vendor’s own terms. RIOH is not responsible for the vendor’s service or for the data it sends.

12.3 External links. The Platform may contain links to other websites. RIOH is not responsible for their content or practices.

13. Intellectual property

13.1 Platform. The Platform, the Documentation and the Aggregated Data, including all improvements and all intellectual property rights in them, are and remain the property of RIOH or its licensors. The Platform is made available to you, not sold. No rights are granted other than those expressly set out in these Terms.

13.2 Trademarks. RIOH, IoTcare and the related logos are trademarks of RIOH. You may not use them without RIOH’s prior written permission, nor adopt any mark, name or logo likely to be confused with them.

13.3 Feedback. If you send RIOH suggestions, ideas or comments about the Platform (“Feedback“), RIOH may use them freely, without obligation or compensation. To the extent permitted by law, you assign to RIOH your rights in the Feedback and waive your moral rights in it. Feedback does not include Customer Data.

13.4 Open-source components. The Platform includes open-source components that are subject to their own licences. Nothing in these Terms limits the rights granted to you by those licences.

14. Confidentiality

Each party will protect the other’s non-public information that it receives in connection with the Platform (including, for the Customer, the Customer Data and, for RIOH, non-public information about the Platform and its security) with at least reasonable care, and will use it only to perform these Terms. This obligation does not apply to information that is or becomes public without breach, that was already known, that is independently developed, or whose disclosure is required by law (in which case the disclosing party will give notice where lawful).

15. Warranties and disclaimers

15.1 Location data. Positions, zones, alerts and reports depend on the Devices, their batteries, radio conditions, networks, building configuration, calibration and Third-Party Services. They are estimates and may be delayed, inaccurate or missing. The Platform is not designed or certified as a life-safety, emergency-response, medical or navigation system and must not be relied on as one. You remain responsible for the decisions you make based on the Platform.

15.2 Disclaimer. Except as expressly stated in these Terms or in an Agreement, and to the extent permitted by law, the Platform is provided “as is” and “as available”, and RIOH disclaims all other warranties and conditions, express or implied, including those of merchantability, fitness for a particular purpose and non-infringement.

16. Limitation of liability

16.1 Exclusion of indirect damages. To the extent permitted by law, neither RIOH nor its affiliates, directors, employees or suppliers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill or data, arising from or related to the Platform or these Terms, even if advised of their possibility.

16.2 Cap. To the extent permitted by law, the total liability of RIOH for all claims arising from or related to the Platform or these Terms is limited to the amounts the Customer paid RIOH for the Platform in the twelve (12) months preceding the event giving rise to the claim, or one hundred Canadian dollars (CAD 100) if the Customer paid nothing.

16.3 Authorized Users. If your access is provided by a Customer, the Platform is provided to you for the Customer’s benefit. Any liability of RIOH relating to your use of the Platform is owed to the Customer, under these Terms or the Agreement and subject to its limitations.

16.4 Exceptions. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for bodily or moral injury caused to a person, or for damage caused by intentional or gross fault.

17. Indemnification

The Customer will defend and indemnify RIOH against third-party claims arising from the Customer Data, from the Customer’s use of the Platform to locate individuals in breach of Section 4.2, or from the Customer’s or its Authorized Users’ breach of these Terms or of the law, subject to RIOH promptly notifying the Customer of the claim and reasonably cooperating in its defence.

18. Changes to these Terms

RIOH may amend these Terms. RIOH will give at least thirty (30) days’ notice of any material change by email to the Owner, by notice in the Platform, or both, stating the change and its effective date. The amended Terms apply from that date, and you may be asked to accept them when you next sign in. If you or the Customer do not accept them, you must stop using the Platform and the Customer may close its account before they take effect, without penalty. Changes required by law, or that concern new features only, may take effect sooner.

19. General

19.1 Export control. You must comply with the export-control and sanctions laws of Canada, the United States and any other applicable jurisdiction, and must not make the Platform available in or to any country, entity or person to which such laws prohibit it.

19.2 Assignment. You may not assign these Terms. The Customer may not assign them without RIOH’s prior written consent, except as part of a merger or sale of substantially all of its assets, with notice to RIOH. RIOH may assign them to an affiliate or to a successor of its business, with notice to the Customer.

19.3 Notices. RIOH may give notices through the Platform or by email to the address associated with your account or with the Owner. Notices to RIOH must be sent to the address in Section 19.9.

19.4 Entire agreement. These Terms, the Privacy Policy, the published pricing and, where one exists, the Agreement form the entire agreement concerning the Platform, and replace any prior agreement on the same subject.

19.5 Waiver and severability. A failure to enforce a right is not a waiver of it. If any provision is held invalid or unenforceable, the rest of these Terms remains in force.

19.6 Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control (for example natural disasters, epidemics, war, terrorism, riots, labour disputes, failures of public utilities, telecommunications or hosting providers, or acts of government), except for payment obligations.

19.7 Governing law and jurisdiction. These Terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. Subject to any mandatory rule to the contrary, the courts of the judicial district of Terrebonne, Province of Québec, have exclusive jurisdiction.

19.8 Language. These Terms are available in French and in English. The French version was provided first. The parties have expressly requested that these Terms and related documents be available in English as well; both versions are equally authoritative. Les parties ont expressément demandé que les présentes Conditions et les documents qui s’y rattachent soient également rédigés en anglais.

19.9 Contact.
RIOH inc.
9545, rue Sainte-Madeleine
Mirabel (Québec) J7N 2N2
Canada
Email: info@rioh.io
Telephone: +1 438 830-6837

© RIOH inc. All rights reserved.